Adding these two observations to the difficulties caused by bugs not being worked out makes the system seem outdated already. Kuali FS as a replacement for EPIC does very little functionally for the end user and looks a lot like EPIC. It would be great if these were available on a site license. I, and many others in, use the Intel Fortran compiler (Linux and OSX) and Matlab (Linux and OSX). I do appreciate the amount of space provided via RFS and MDSS for research. I would like to see more storage space with Exchange accounts.
I can imagine the enormous challenge with trying to keep KB content up to date as software/technology changes (e.g., how to connect Android OS to IU Secure), but I definitely think this is one area for improvement. However, there are a *few* times of frustration when the content is not kept up to date. I rely heavily on the KB and I think it is an excellent resource. It often sounded like they genuinely enjoyed trying to figure out the problem - almost like I called them with a puzzle to solve and they were like, 'hey, I can do this.' They are great. I am not very computer savy so when I call them they have always been veyr patient, very helpful, very respectful. Is there a better way to set up a search engine on the site? On the other hand, each time I have called the helpline (855-6789) the consultants have been ABSOLUTELY FANTASTIC. When I use it, all I get are old documents. When I use it I am often looking for a person or dept. I would like to see the IU search changed. Also, the wifi on campus has been very unreliable so far this year.Īsk people who didn't create the system, especially ordinary users, to try to use it before you publish it.
Even something as simple as creating an assignment for my classes is a chore, with the software constantly resetting the due date during the creation of the assignment. Needing to be logged into my computer to make a phone call is inconvenient.Īs a professor, I feel that the actual functionality of OnCourse is awful. IU will eventually be a great campus technically but is not there yet. I feel there improvement is needed in supporting instruction, accessibility, and also in the phones which turn off if you touch the computer keyboard.
While the IT services on campus overall are fabulous, I think that UITS is not providing enough support for the establishment of a true preservation repository and for an audiovisual media delivery infrastructure (and all that would entail in terms of rights management and cataloging tools).ĭo you have any control over the online catalogue for the Music Library? It is totally inadequate for searching for items of printed music and recordings. Responses are grouped by sample: Faculty, Staff, Graduate Students, and Undergraduate students.įaculty | Staff | Graduate Students | UndergraduateStudents Identifying references have been removed from this document, and replaced with "". This text file includes responses to the final question of the UITS survey: Are there any additional comments you would like to make about University Information Technology Services?
2013 UITS IUB User Survey - Text Comments Information Technology Services User Satisfaction Survey 2013 IUB Open Text Responses (Edited)